Bluepeak, a fast-growing regional internet service provider (ISP), partnered with Thrive Local with only 39 reviews.
With 10 locations and a rapidly expanding customer base, Bluepeak faced the same challenge most telecom providers encounter: consistently low online reviews driven by customer frustrations with internet reliability.
Thrive Local combined review generation campaigns, strategic incentive programs and focused review response management to help the company take control of its brand reputation and establish trust in its local market.
Since collaborating with Thrive Local, Bluepeak has earned 1,428 new reviews (a whopping 3,562% increase) and achieved a 3.7-star rating.
3.7
Average Star Rating
+3,562%
New Reviews
Project Overview
Telecom companies often face an uphill battle with online reviews. Frustrated customers are quick to voice concerns, while satisfied customers rarely take the time to leave positive feedback. As a result, many ISPs end up with poor ratings that don’t reflect their service improvements or customer care.
Bluepeak needed a comprehensive reputation management strategy that could proactively generate positive reviews while effectively addressing negative feedback.
Thrive Local implemented a growth-driven review generation strategy for Bluepeak, including:
- Incentive Campaigns – Customized review request campaigns to encourage satisfied customers to share their experiences.
- Attribution Reporting – Tracking and analyzing which campaigns generated reviews for data-driven decisions.
- Custom Email & SMS Templates – Streamlined messaging tailored to Bluepeak’s brand voice.
- Social AI & Listings Management – Aimed to enhance social engagement and maintain accurate business listings across all locations.
With Thrive Local, Bluepeak gained a scalable, multi-location reputation management solution that made it easy to collect, monitor and respond to customer feedback.
The Results
Thrive Local generated more than 1,100 new reviews within the first three years of the partnership. Today, Bluepeak has over 1,428 reviews while maintaining a solid 3.7-star average rating.
Our proven track record in the telecommunications sector – where companies typically start with 2-star ratings – made us the ideal partner to help Bluepeak stand out in a notoriously challenging industry.
About the Client
Bluepeak is a rapidly expanding regional internet service provider dedicated to delivering high-speed fiber internet, television and phone services to underserved and mid-sized communities across the central United States.
