American Alarm, a Georgia-based security company, needed Thrive Local’s expertise to build a scalable review management strategy.
Despite an excellent service track record across Alpharetta and Metro Atlanta, the company lacked a standardized review acquisition process. This created gaps in brand trust for new prospects researching security providers.
The company turned to Thrive Local to manage its review generation. Once Thrive Local launched the review acquisition campaign, American Alarm achieved a staggering 100% boost in online reviews, with 94% being positive ratings.
+100%
New Reviews
+94%
New Positive Ratings
Project Overview
American Alarm recognized the importance of online reputation in building trust with potential customers who are considering home security investments. The company needed a dedicated review management partner to handle its substantial customer volume and coordinate with its large internal team.
With multiple team members involved in their review management process, the client also required robust monitoring capabilities and real-time alerts to ensure nothing fell through the cracks.
The Results
Since partnering with Thrive Local, American Alarm has experienced an impressive growth in its digital presence, generating a 94% positive rating.
With a consistent monthly cadence of client list submissions and a well-oiled outreach system in place, American Alarm now benefits from a steady stream of authentic customer feedback.
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About the Client
Founded in 1995, American Alarm is a locally owned and operated security company serving Alpharetta and the greater Atlanta area. Specializing in custom-designed alarm systems, the company provides reliable, affordable protection for homes and businesses, backed by decades of experience and a commitment to personal service.
