AirPets International, a globally recognized pet relocation and transportation company, approached Thrive Local to streamline its review generation process.
Thrive Local created a seamless process that triggers review request emails within hours of each completed transaction. This fully managed solution, combined with an integrated website widget, consistently generated positive customer feedback month-over-month and resulted in an outstanding 4.8 average star rating.
4.8
Average Star Rating
+8
Positive Reviews Gained Monthly
Project Overview
As a transaction-based business handling sensitive pet relocations worldwide, timing was crucial for review requests. Thrive Local built a fully automated email campaign with custom API integration to trigger review requests within hours of each completed transaction.
We also integrated a website widget that displays real-time reviews from pet owners who have successfully used their services directly on AirPets International’s site. This significantly helped build immediate trust with potential customers.
The Results
Since partnering with Thrive Local, AirPets International has experienced remarkable growth in its digital presence. The automated email campaign has doubled its review volume, generating an average of eight new positive reviews per month.
More notably, the strategic timing of review requests allowed the client to maintain an impressive 4.8-star rating.
About the Client
AirPets International is a globally recognized pet relocation and transportation company specializing in safe, comfortable and stress-free travel solutions for pets. The company serves pet owners worldwide, handling everything from domestic relocations to international pet transportation.
