Senate Termite & Pest Control partnered with Thrive Local to proactively manage its online reputation and gather crucial customer feedback for its subscription-based pest management services.
This partnership has generated more than 1,017 new reviews for over six years and helped the client maintain a solid 4.5-star rating.
Additionally, Thrive Local delivered monthly reports with detailed customer insights, equipping Senate Termite & Pest Control to identify service gaps, train staff and improve the overall client experience.
4.5
Average Star Rating
+1,017
New Reviews
Project Overview
Senate Termite & Pest Control recognized that customer satisfaction could fluctuate for various reasons, including service timing and communication. The company sought a comprehensive solution that would both encourage satisfied customers to leave positive reviews and capture private feedback from those with concerns.
Thrive Local implemented automated review generation campaigns to encourage satisfied customers to share public reviews. Dissatisfied customers were guided toward private feedback channels. This allowed the company to address issues quickly and directly, preventing negative feedback from becoming public reviews that could impact its reputation.
The Results
By leveraging Thrive Local, Senate Termite & Pest Control significantly improved its online reputation and transformed private feedback into a powerful tool for improving service quality and customer satisfaction.
The partnership has generated over 1,017 reviews while maintaining a strong 4.5-star rating on Google, with a consistent flow of eight new reviews per month.
About the Client
Senate Termite & Pest Control is a trusted, full-service pest management company serving residential and commercial clients throughout Maryland, Virginia, Washington D.C. and the surrounding areas. The company specializes in subscription-based pest control services, where customers pay monthly for regular treatments and ongoing protection.
