Village Realty, a premier real estate and vacation rental company in the Outer Banks of North Carolina, entrusted Thrive Local with managing and improving its online reputation.
Starting with 323 total reviews and a 4.1-star rating, the client now boasts more than 1,395 reviews (a staggering 332% increase) with an improved 4.4-star average rating.
The partnership has been so successful that Village Realty added more locations to its account, a clear testament to the value and effectiveness of Thrive Local’s fully managed review generation services.
4.4
Average Star Rating
+332%
New Reviews in 3 Years
Project Overview
Village Realty came to Thrive Local seeking a streamlined, hands-off solution to manage its online reputation across multiple vacation rental properties. In the competitive Outer Banks market, maintaining favorable online reviews was crucial for attracting new guests.
Our team implemented an automated, full-service review generation strategy. We launched weekly review request campaigns using guest data from the Village Realty team. The process was designed for minimal effort on their end. The client’s internal contact emails a list of recent guests each week, and Thrive Local handles the rest.
From setting up and managing the campaigns to tracking results and providing performance reports, our team took care of every step. This fully managed approach allowed Village Realty to consistently build trust and visibility online while focusing on delivering exceptional guest experiences.
The Results
Within three years, Village Realty has grown its total number of reviews from 323 to more than 1,395. Its average rating has also improved from 4.1 to 4.4 stars, helping to build greater trust with potential guests.
About the Client
Village Realty is a premier real estate and vacation rental company located in the Outer Banks (OBX) of North Carolina. The company manages multiple luxury and family-friendly vacation homes, including oceanfront estates, pet-friendly rentals and condos equipped with modern amenities.
